What is Modal Assets and how does the platform work?
Modal Assets is an investment platform designed to process and manage structured investment applications. Users begin by submitting an investment application, after which a unique Application ID is generated. This ID is used throughout the verification, compliance, and account review process. All applications are reviewed in accordance with internal policies and applicable regulatory requirements before any approval is granted.

Who is eligible to use Modal Assets?
Modal Assets is available to individuals who are at least 18 years old and have the legal capacity to enter into financial agreements. Users must be able to provide accurate personal information and valid identification documents when required. Eligibility may also depend on jurisdictional or compliance considerations.

How does the application process work from start to finish?
The application process begins when you submit the Investment Application Form on our website. Once submitted, you will receive a unique Application ID. You will then be guided to complete KYC (Know Your Customer) verification by submitting identification documents. After submission, your application enters a review phase, which may include automated checks, manual compliance review, or both. Once the review is completed, you will be notified of the outcome.

What is an Application ID and why is it important?
An Application ID is a unique reference number generated for every application (for example, MA78237820WZ). This ID allows Modal Assets to track your application securely and efficiently. You must retain your Application ID, as it is required for KYC submission, support enquiries, follow-ups, and any future correspondence related to your account.

What should I do if I lose my Application ID?
If you lose your Application ID, you should contact Modal Assets support as soon as possible. Please provide your full name, registered email address, and the approximate date of your application. This information helps us locate your record securely. Support enquiries can be sent to support@modalassets.com

What is KYC and why is it required?
KYC (Know Your Customer) is a standard identity verification process used to confirm a user’s identity, prevent fraud, and comply with legal and regulatory requirements. KYC helps protect both the platform and its users by ensuring that accounts are legitimate and that activities on the platform are conducted responsibly.

What documents are required for KYC verification?
KYC requirements may vary depending on your profile and risk assessment. Generally, you will be asked to provide a government-issued identification document such as a passport or national ID, along with a selfie or identity confirmation. In some cases, additional documents may be requested to complete verification.

What does “Automated Review” and “Manual Review” mean?
Automated review refers to system-based checks that validate information such as document format, expiry dates, and consistency. Manual review involves assessment by a compliance officer who reviews documents and information in more detail. Some applications may go through both automated and manual review to ensure accuracy and compliance.

How long does verification usually take?
Verification typically takes between 24 and 48 hours after all required documents are submitted. In certain cases, such as incomplete submissions or additional checks, the review process may take longer. Users will be contacted if further information is required.

Does submitting an application guarantee approval?
No. Submitting an application does not guarantee approval. All applications are subject to internal review, compliance checks, and verification procedures. Modal Assets reserves the right to approve or reject any application at its sole discretion.

What does “Pending Verification” mean?
Pending verification means that your application has been received and is currently under review. No final decision has been made yet, and verification checks are still in progress.

When will bank account or payment details be required?
Bank account or payment details are generally requested only after successful verification and when required for account operations such as withdrawals or settlements. These details are not collected during the initial application stage.

How does Modal Assets protect my personal information?
Modal Assets takes data protection seriously and applies reasonable administrative, technical, and organizational measures to safeguard personal information. Access to sensitive data is restricted to authorized personnel only, in accordance with our Privacy Policy.

How will Modal Assets communicate with me?
Communication may take place via email, live chat, or other appropriate channels regarding your application status, verification requests, or account-related matters. Users are encouraged to monitor their registered email address for updates.

Which email address should I use to contact Modal Assets?
For general enquiries, application status, and KYC support, please contact support@modalassets.com For account or payment-related matters (where applicable), contact accounts@modalassets.com  For partnership or institutional enquiries, contact  investorrelations@modalassets.com

Is live chat support available?
Yes. Live chat support is available on the Modal Assets website during operating hours. Live chat is intended for guidance and assistance and may direct users to submit documents or enquiries through the appropriate channels.

Is the information on Modal Assets considered financial advice?
No. Information provided on the Modal Assets platform is for general informational purposes only and does not constitute financial, legal, or investment advice. Users are responsible for making their own investment decisions and conducting independent due diligence.

Can Modal Assets update its policies or procedures?
Yes. Modal Assets may update its Terms & Conditions, Privacy Policy, FAQs, or procedures from time to time. Continued use of the platform indicates acceptance of any updates that are published.

What should I do if my question is not covered here?
If your question is not addressed in this FAQ, please contact our support team and include your Application ID where possible to help us assist you more efficiently.