This Withdrawal Policy outlines how withdrawal requests are handled on Modal Assets. It is designed to support responsible capital management, operational integrity, and fair processing for all investors.

This policy should be read together with our Terms & Conditions and Risk Disclosure.

A. General Withdrawal Principles

Withdrawals are processed with the following objectives:

  • Protect platform stability and responsible capital management

  • Ensure fairness across participants

  • Maintain compliance and operational controls

  • Reduce fraud, misuse, and unauthorised activity

Submitting a withdrawal request does not guarantee immediate processing.

B. Withdrawal Eligibility

Withdrawals may be permitted subject to:

  • Account status and verification completion

  • Internal review outcomes (where applicable)

  • Availability of funds based on liquidity conditions

  • Compliance checks and security controls

Modal Assets may request additional confirmation or documentation to process withdrawals securely.

C. Processing Timeframes

Withdrawal processing times may vary depending on:

  • Volume of withdrawal requests

  • Operational and review requirements

  • Market liquidity and settlement timing

  • Risk management considerations

Where possible, Modal Assets aims to process requests within reasonable timeframes, but delays may occur.

D. Review and Verification

Withdrawals may be subject to review to:

  • Prevent fraud or unauthorised withdrawals

  • Confirm account ownership

  • Ensure compliance and integrity of platform operations

  • Confirm transaction accuracy

Modal Assets reserves the right to hold withdrawals temporarily where additional checks are required.

E. Payment Method and Accuracy

Investors are responsible for providing accurate withdrawal details. Incorrect information may cause delays or failed withdrawals. Modal Assets is not responsible for delays caused by incorrect withdrawal instructions.

F. Exceptional Circumstances

In periods of:

  • extreme market volatility

  • liquidity disruptions

  • operational outages

  • risk events requiring additional controls

Modal Assets may implement protective measures including delayed processing, additional reviews, or temporary restrictions to protect platform integrity.

G. Declined or Suspended Withdrawals

A withdrawal request may be declined or suspended if:

  • there is suspected fraud or irregular activity

  • verification requirements are incomplete

  • compliance or security concerns arise

  • processing would breach internal controls or risk thresholds

H. Communication

Where appropriate, Modal Assets may communicate withdrawal updates through official channels. Investors should use authorised support channels for enquiries.

I. Policy Updates

Modal Assets may update this Withdrawal Policy as necessary. Continued platform participation indicates acceptance of updates.